Resume

•  Providing support on hardware and software technical issues in around 2,000 + workstations.

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•  Responsible for desktops, laptop, thin client and VoIP phones (Cisco, Avaya and Polycom) deployment and concerns.

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•  Responsible for Android deployment with Airwatch application.

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•  Responsible for Active Directory maintenance for user’s and computer objects.

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•  Creation, modifying, Capturing and deployment of OS images using MDT in Windows Server 2016.

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•  Full access with Lansweeper System for maintenance of machine objects, further checking of installed software and software updates and user’s activities.

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•  Addressing ticket requests and account changes in the IT Support queue via TP ServiceDesk System in timely manner and before SLA deadlines.

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•  Participates Incident Management activities and RCA for troubleshooting outages or any delay of tools of client accounts and communicating to other IT teams (Telecom, Network Ops, System Admin team, App Support, Client IT and etc.) during troubleshooting phases.

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•  Completing documented projects, massive ramps and changes before the deadline and communicating other teams for any out of scope prerequisites.

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•  Covering Supervisor role if needed (like attending weekly IT team meeting, attending weekly client ramp progress and account meeting for CCTs).

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•  Creating automated batch file scripts and using PSEXEC for faster implementation of desktop changes.